Frequently Asked Questions
Everything you need to know about Drivia. Can't find your answer? Contact us.
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Getting Started
How do I create a Drivia account?+
Visit drivia.consulting/signup and create your account with email or Google. You'll go through a quick onboarding wizard that personalizes your learning experience based on your interests, goals, and skill level.
Is there a free trial?+
Yes! Sign up for free and explore the platform. Browse courses, interact with JAX AI, see the dashboard, and experience the learning interface before committing to any plan.
What happens after I sign up?+
You'll complete a brief onboarding that asks about your learning goals, interests, and experience level. Our AI uses this to recommend personalized learning paths. You'll land in your dashboard with recommended courses ready to go.
Do I need any prerequisites?+
No. Drivia courses range from beginner to advanced. Each learning path starts from fundamentals and builds up. JAX AI adapts its explanations to your level.
Courses & Learning
What subjects does Drivia cover?+
Drivia covers business, technology, finance, marketing, software development, data science, entrepreneurship, and more. New courses are added regularly, and Founders get lifetime access to all future content.
How are courses structured?+
Each course is organized into phases → modules → lessons. Lessons include rich text content, interactive widgets, code playgrounds, quizzes, and AI-powered explanations. You progress through lessons sequentially, with quizzes gating advancement to ensure comprehension.
What are interactive widgets?+
Drivia lessons include 30+ interactive widget types: typing challenges, code debuggers, financial calculators, debate arenas, trading simulators, ethics scenarios, timeline builders, and more. These aren't passive reading — they're hands-on learning tools embedded directly in lessons.
How does the quiz system work?+
Each lesson ends with a knowledge check (quiz). You need 70% to pass and unlock the next lesson. Question types include multiple choice, true/false, short answer, ordering, and interactive widget-based questions. You can retake quizzes unlimited times.
Can I learn at my own pace?+
Absolutely. There are no deadlines (unless your organization sets them in Enterprise mode). Your progress saves automatically, and you can pick up exactly where you left off.
Do I get certificates?+
Yes. When you complete a course (all lessons + quizzes passed), you earn a verifiable certificate of completion that you can share on LinkedIn or download as a PDF.
JAX AI Tutor
What is JAX?+
JAX is Drivia's AI-powered tutor that uses the Socratic method. Instead of just giving answers, JAX asks guiding questions to deepen your understanding. It's available on every lesson page and can explain concepts, quiz you, generate practice problems, and adapt to your learning style.
How is JAX different from ChatGPT?+
JAX is purpose-built for education. It has full context of your lesson content, your quiz history, your learning signals, and your progress. It uses Socratic questioning by default, meaning it guides you to discover answers rather than handing them to you. It also has guardrails to prevent off-topic conversations and ensure educational value.
Does JAX remember my previous conversations?+
Yes. JAX maintains conversation history within a lesson session. It also has access to your learning signals and patterns across the platform, so it understands your strengths and areas for improvement.
Can JAX help with homework or external questions?+
JAX is designed to assist with Drivia course content. While it can answer related questions, it's optimized for the specific material in your current lesson and course.
Pricing & Billing
What are the pricing plans?+
Free ($0, community access), Lite ($50/mo, structured learning), Team ($200/mo, up to 10 members), Pro Monthly ($417/mo), Pro Annual ($5,000/yr), Founders ($10,000 one-time, lifetime access), and Enterprise (Drivia Core starts at $240/seat/year for 25–250 seats; Growth, Scale, and Sovereign tiers are quote-only). Individual courses can also be purchased at $299.99 each.
What does Founders access include?+
Everything. Every course on the platform — now and forever. JAX AI tutor, gamification, certificates, all 30+ interactive widgets, all future courses, priority support, a Founder badge on your profile, and early access to new features. One payment, no recurring fees, ever.
What happens when all Founder spots are taken?+
The Founders tier closes permanently. After that, new users choose between Monthly, Annual, or Enterprise plans, or purchase individual courses. There will never be another Founders offering.
Can I buy a single course?+
Yes. Individual courses start at $299.99 each. You get permanent access to that specific course including all lessons, quizzes, widgets, and the certificate. If you want access to multiple courses, a subscription plan is more cost-effective.
What payment methods do you accept?+
We accept all major credit cards, debit cards, and Apple Pay through Stripe. All transactions are PCI-compliant and encrypted.
Can I cancel my subscription?+
Monthly subscribers can cancel anytime — your access continues until the end of the billing period. Annual subscribers can cancel and keep access until the year ends. Founders access never expires.
Do you offer refunds?+
Monthly and Annual plans include a 14-day money-back guarantee. If you're not satisfied within the first 14 days, contact support for a full refund. Founders access is non-refundable due to its lifetime nature.
Are there student or educator discounts?+
Contact us at support@drivia.consulting for academic pricing. We offer special rates for students, educators, and educational institutions.
Gamification & Progress
How does the XP system work?+
You earn XP (experience points) for completing lessons, passing quizzes, maintaining streaks, and engaging with the platform. XP translates to levels, and milestones unlock achievements. Perfect quiz scores earn bonus XP.
What are streaks?+
A streak counts consecutive days you've completed at least one learning activity. Maintaining streaks earns bonus XP and unlocks streak-based achievements. You can use Streak Freezes to protect your streak on off days.
How do leaderboards work?+
Drivia has weekly and all-time leaderboards based on XP earned. You can see how you rank against other learners. Leaderboard position resets weekly to keep competition fresh.
What are achievements?+
Achievements are milestones you unlock by reaching specific goals: completing your first course, maintaining a 7-day streak, earning 1,000 XP, getting a perfect quiz score, and more. They appear on your profile.
Enterprise & White-Label
What is Drivia Enterprise?+
Drivia Enterprise is a fully white-labeled learning platform for organizations. Deploy under your own brand with custom domain, logo, colors, and email templates. Includes AI course builder, SSO, compliance tracking, audit logging, bulk seat licensing, and dedicated support. Drivia Core starts at $240/seat/year. Growth, Scale, and Sovereign tiers are quote-only.
What does white-label include?+
Custom domain (e.g., learn.yourcompany.com), your logo and brand colors, branded email templates, and branded certificates. Your learners see your brand — powered by Drivia's AI engine. Available on Enterprise Pro and Scale plans.
What industries does Enterprise serve?+
Public safety (police, fire, EMS), government agencies, healthcare, corrections, education, BPO, IT staffing, and more. Our AI course builder generates industry-specific training content with compliance tracking built in.
Can I track my team's progress?+
Yes. The Enterprise dashboard includes team analytics showing individual and aggregate progress, quiz scores, completion rates, at-risk learners (inactive for 7+ days), and exportable compliance reports with k-anonymity protection.
How does seat management work?+
Admins can invite members by email, assign roles (admin, instructor, member), manage seats, and remove members. Auto-enrollment assigns new members to required courses automatically. SCIM provisioning available on Scale plans.
Do you support SSO?+
Yes. SAML 2.0 and OIDC supported on Enterprise Pro and Scale plans. Contact sales for setup details and supported identity providers.
Can we set course deadlines?+
Yes. Enterprise admins can set completion deadlines per course. The system tracks overdue assignments and alerts admins about at-risk learners.
Can we upload our own training materials?+
Yes. Upload PDFs, DOCX, PowerPoint, or any existing training materials. Our AI course builder converts them into structured courses with quizzes and mastery gates. You review and approve before publishing.
How do I get Enterprise pricing?+
Drivia Core: $240/seat/year (25–250 seats, self-serve). Drivia Growth: starts at $25K/year (up to 2,500 seats). Drivia Scale: custom pricing (2,500–25,000 seats, includes shared AI inference pool, compliance, advanced analytics). Drivia Sovereign: contact us (25,000+ seats, on-prem or private-cloud deployment, custom-trained models, full digital sovereignty). Book a demo at drivia.consulting/book-call or visit drivia.consulting/for-enterprise for full details.
Technical & Security
Is my data secure?+
Yes. Drivia uses row-level security (RLS) on all database tables, encryption in transit (TLS 1.3) and at rest, PCI-compliant payment processing through Stripe, and AI security guardrails including rate limiting and prompt injection detection. We never sell your personal data.
What browsers are supported?+
Drivia works on all modern browsers: Chrome, Firefox, Safari, Edge, and Brave. We recommend the latest version for the best experience.
Does Drivia work on mobile?+
Yes. Drivia is fully responsive and works on phones and tablets. The interface adapts to your screen size, and all features including JAX AI, quizzes, and widgets work on mobile.
What happens if I lose internet connection?+
Drivia shows an offline banner and preserves your current page state. Your progress is saved automatically on every action, so you won't lose work. Reconnect and continue where you left off.
Can I export my data?+
Yes. The Export Progress feature lets you download your learning data as CSV files including progress, quiz scores, XP history, and achievements.